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Lost Laowai: Bilingual Map App for Foreigners in China:

Privacy Policy

Our privacy policy (the “Privacy Policy”) is here to give you all the information you need about what kind of information we collect, how we use, how we share it, how you control your data, and make sure you know your rights in connection to when you use our applications, software, websites, APIs and services (collectively, “Lost Laowai”).

When it comes to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with or through Lost Laowai, this Privacy Policy does not apply to them, unless indicated otherwise.

This Privacy Policy establishes a legal agreement between you, as the user of Lost Laowai. Throughout this Privacy Policy we will refer to you as “you”, and we will refer to Lost Laowai (as the developer behind Lost Laowai) as “we”, “us” or “Lost Laowai”.

We may anonymize, de-identify and/or aggregate the information that we collect and use such anonymized, de-identified and/or aggregated data for commercial, statistical and market research purposes, including sharing it with affiliates and business partners.

If you have any questions, or feel you need any part of this document explained, please email us so we can assist you:

Processing of your information

Lost Laowai relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:

  • Where you have agreed to the processing.

  • To fulfill the contract of service between Lost Laowai and you as a user of the application Lost Laowai.

  • Where necessary to comply with the legal obligation, a court order, or to exercise and defend legal claims.

  • Where you have made the information available publicly.


Why we do this is, first and foremost, in order to provide and improve Lost Laowai services. In addition, it is also to enable us developing tailored offers to you as a user on a continuous basis. As well as, in order to keep Lost Laowai safe and secure, protecting it against fraud, spam, and abuse etc.

Information we collect

When you interact with our services, we collect information that alone or in combination with other information, could be used to identify you. When you sign up for or use the Services, you voluntarily give us certain Personal Data, such as your current location.

How we use information

Using the information we collect, we are able to deliver the Services to you and honor our contract with you. For example, we may need to use your information to provide you with our online backup services, or to enable the community features of the Services; and to give you customer support.

We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys, and develop new features and Services.

Contact information
Should you reach out to us via email to get help or ask a question we will respond to the contact information that you provide. The contact information will be used explicitly to communicate with you based on your request/question. We may also follow up and ask for a feedback about how we can improve our customer services preceding a closure of your ticket.


Technical information

When you access Lost Laowai, we collect technical information from the devices you use. The information we collect includes IP addresses, timestamps, log files, device type, and operating system. We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys, and develop new features and Services.

How We Use Information
We use the information we collect for the following purposes:

Using the information we collect, we are able to deliver the Services to you and honor our contract with you. For example, we need to use your information to provide you with your online backup services; and to give you customer support.

When you allow us to collect location information, we use that information to provide and improve the features of the Services.

Lost Laowai uses the information we collect to operate and improve Lost Laowai as otherwise described in this Privacy Policy. Data will be aggregated and de-identified from any personal data. 

In addition, in order to analyze and improve our services, we sometimes use third party providers to analyze and gain insight. The insights we look at are generally how Lost Laowai is used, in order to help us improve.

We use your information when needed to send you Service notifications and respond to you when you contact us.


Sharing of information

We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about where most users go and live, to partners under the agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.
Only information needed to perform these specific actions will be shared with third-party services, nothing more. We will never share more information than necessary.

Service and Hosting Providers
Lost Laowai may share your personally identifiable information with third parties (like hosting and market analytics) for the purpose of providing services to you. If we do this, such third parties’ use of your information will be bound by restrictions consistent with this Privacy Policy. We may store personal information in locations outside the direct control of Lost Laowai (for instance, on servers or databases co-located with hosting providers).

Publicly available Information
This Privacy Policy shall not apply to any information you post to the public areas of the Services. Comments posted to public areas may be viewed, accessed, and used by third parties subject to those parties’ privacy practices and policies.

Legal requirements
We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of a service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction. But all of this will be managed in correspondence to this privacy policy.

Information Security
Pursuant to applicable Data Privacy laws and regulation, Lost Laowai maintains a reasonable technical and organizational measures to protect information against accidental or unlawful destructions, or loss, alteration, unauthorized disclosure or access.

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data.

Your Rights
You can at any time contact our support at to get your personal data deleted. If you need any further assistance regarding your rights, feel free to contact us at


Data Retention
We keep your information for as long as your account is in existence because we need it to operate your account. We keep other information, like your activity data, until you use your tools to delete the data or contact us for a full erasure, because we use this data to provide you with your personal statistics and other aspects of the Services. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm. If you wish to cancel your account or request that we no longer use your personal information to provide you the Service, you may delete your account by sending a request to delete your account to

Information about you that is no longer necessary and relevant to provide our services may be de-identified and aggregated with other non-personal data to provide insights, such as statistics of the use of Lost Laowai.


Changes to this privacy policy

Lost Laowai reserves the right to change this Privacy Policy from time to time. We will inform you of any changes by posting the updated Privacy Policy through the mobile applications. If we make any material changes to our Privacy Policy, we will post a notification through the mobile applications and/or by asking you to review the changes to the Privacy Policy the next time you access the Services. Your continued use of the Services after the changes are made will indicate your consent to our use of your information consistent with this Privacy Policy, including those changes.

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